Pay Your Bill
For those customers that have been quoted for products or services that are not listed on our website, this section will enable you to pay for those products or services online.
For those customers that have been quoted for products or services that are not listed on our website, this section will enable you to pay for those products or services online.
You can request a quotation for:
- Complete Pond Design
- Pond Construction
- Pond Filtration
- Box Welded Liners
Just enter the quoted figure in hundreds, single pounds and pence.
Example £540.95 Quoted = 5 x Hundred pounds, 40 x Single pounds, 95 x Pence = £540.95
The details of the quotation should be entered into the comments box on the payment-processing page; you will be e-mailed a receipt for the payment made.
Many thanks
Koi Carp Team.
Standard Delivery Monday to Friday, via DPD or APC
You will receive from our courier tracking details once your item has been despatched, please ensure you check your email / mobile number to monitor your parcel in transit.
Delivery costs for standard items in the UK - £5.95
(Surcharges do apply to remote postcodes)
Heavy items - £9.95
Pipe - £14.95
Larger items:
Palletised items - Some large oversize products, typically items weighing more than 30kg, may require delivery via pallet. Standard Pallet charge is approx. £50.00. To ensure there are no delays with delivery, please include a contact number when placing the order.
Overseas – DHL and UPS, cost based on weight / volume at checkout.
Damages
Although we check that items we send are in good condition before despatched and are packed well to prevent damage, it is sometimes inevitable that the occasional item will get broken in transit.
Should this happen, please let us know within 24 hours of receiving your parcel. We will ask you to email us providing some images of the damage so we can address this with the courier.
We will arrange for a replacement to be sent out to you as quickly as possible, free of charge.